Our products perform vital tasks. You need to ensure they are operational at all times. Regardless of where you are in the world, we have a network of highly trained technicians able to deal with your servicing needs. We provide a wide array of services throughout the lifecycle of the product to keep you up and running with a minimum downtime.
Digitron is pleased to offer an on-site service team who are committed to fulfilling your repair, servicing and calibration needs.
Standard service
- Quick turnaround, dependent on account status or quotation requests
- All units are provided with an in-house Traceable to National Standards (UKAS) certificate
- Calibration Traceable to National Standards (UKAS) on non-Digitron products
- No investigation fees! Just pay for freight if quotation is declined.
Premium service
- We can arrange next-day collection with a courier service for safe delivery of product and provide proof of delivery and signature if required
- We can arrange full UKAS certificates on all Digitron and non-Digitron products
- We can offer loan units whilst your product is being serviced
- Digitron-maintained Service Contracts for large and regular quantities available; please call to discuss your requirements and price.
Traceable calibration capabilities
| Temperature | Instrument only Simulated inputs type: K (-199.0 TO +1300°C) T (-199.0 TO 400°C) PT100 (-100 TO 800°C) |
| Instrument & probe Using digital stirred Waterbath range: -30 to +100°C Using dry block +21 to 400°C |
|
| Pressure (mbar, Bar PSI, Pascal) |
Range 0-25mbar, 0-130mbar, 0-2Bar, 0-7Bar, 0-10Bar & 0-2Bar absolute (Vacuum) |
| Relative humidity | 0 to 100% & -30 to 100°C (Using environmental chamber) |
| Airflow | 0 to 10m/s (Using bench top wind tunnel) |
RMA requests
Prior to returning your product for servicing please request an RMA number which in return you will receive a PDF copy of an RMA document to be enclosed with your product.
For RMA requests please e-mail: chris.charles@elektron-technology.com
Details to include in your e-mail request:
- Product code
- Serial number
- Quantity
- Reason for return
- Full return address & contact details
Upon receipt you should receive an RMA within 24 hours or alternatively it can be verbally requested, please call 01803 407688.
Contact
Please call our service department direct on: +44 (0)1803 407688.
Instruments for repair and calibration should be sent to:
Digitron Instrumentation Ltd
Service Department
Woodland Road
Torquay
Devon
TQ2 7AY
UK